Thank you for supporting Sayue.
Because our primary products are digital downloads that become accessible immediately after purchase, all sales are generally considered final.
Refund requests may be considered if:
- You were charged multiple times for the same order.
- You did not receive your purchased file due to a verified technical issue that cannot be resolved.
- A refund is required under applicable consumer protection laws.
Refunds are generally not provided for reasons such as:
- Changing your mind after purchase.
- Accidental purchases where the digital file has already been delivered.
- Dissatisfaction based on personal preference after accessing the content.
If you experience any problems with your purchase or download, please contact sayueshop@proton.me and we will make reasonable efforts to assist you.